Frequently asked questions

Start by exploring the available positions, then open the job detail page to read the role summary, requirements, location, and closing date. When you are ready, create your candidate profile or sign in to your existing account, complete the required information, upload your CV and supporting documents, and submit your application online. Please make sure your email address and phone number are active because our recruitment team may use them to contact you for the next step.

Yes. A candidate account helps you manage your profile, submit applications, upload documents, save jobs, and follow your recruitment progress in one secure place. It also helps our HR team review your information more clearly and contact you more efficiently when your profile matches an available opportunity.

We recommend preparing an updated CV, a recent professional photo if available, your contact details, work experience, education history, certificates, and any hospitality-related training records. For some roles, our team may also ask for additional supporting documents during the selection or pre-onboarding stage.

Yes, you may apply for more than one role when your skills and experience match the requirements. We recommend choosing roles that are genuinely aligned with your background and career interest so our recruitment team can review your application more effectively.

After submission, your application will be recorded in the candidate portal and reviewed by the recruitment team. If your profile meets the role requirements, HR may contact you for further information, document completion, or interview scheduling. If the position receives many applications, the review process may take additional time, but you can continue monitoring your application status from your candidate dashboard.

If you are shortlisted, our recruitment team will contact you through the contact details registered in your candidate profile. You may also see updates in your application timeline. Please check your email, phone, and candidate dashboard regularly, especially after applying for a role that matches your background closely.

Yes. You can update your candidate profile, contact information, experience, education, and documents from the candidate portal. Keeping your profile complete and updated helps our team understand your background better and may improve the quality of the recruitment review.

Yes, if the application status still allows withdrawal. When you withdraw, the action will be recorded in your application timeline. We recommend withdrawing only when you are certain, for example if you are no longer available, have accepted another opportunity, or would like to focus on a different role.

The interview process may include HR screening, department interview, practical assessment, or final discussion depending on the role. Our team will share the schedule and preparation details when you are invited. Please arrive on time, dress neatly, and be ready to share your hospitality experience, service mindset, teamwork examples, and career motivation.

We value candidates who show genuine hospitality, warm communication, attention to detail, teamwork, integrity, and a willingness to learn. Technical skills are important, but attitude and service mindset are also essential because every role contributes to the guest experience and the reputation of the resort.

Please inform the recruitment team as early as possible if you cannot attend. A schedule change may be considered depending on the role, interviewer availability, and recruitment timeline. Early communication shows professionalism and respect for the selection process.

Candidate data and uploaded documents are handled through the recruitment portal and used only for recruitment-related purposes. Secure uploads are stored outside the public web folder, and access is limited to authorized users involved in the recruitment process. Please review the Collection Notice and Privacy Policy for more details about how your information is collected, used, and retained.

Documents help our recruitment team verify your profile and understand your qualifications more clearly. Depending on the stage of the process, you may be asked to provide a CV, certificates, identification documents, or pre-onboarding documents. Please upload clear, readable files and make sure the information is accurate.

Yes. You can save a job search and enable alerts so you can be informed when relevant opportunities are available. Job alerts are sent through the portal notification process and may depend on your saved preferences, available vacancies, and communication settings.